1. The customer is cancelling within 14 days of inception because the cover does not suit their needs
Provided that:
A. No travel has taken place
B. No incident has arisen that may give rise to a claim
C. No claim has been or will be, submitted
2. The travel dates have changed
Provided that:
A. It is a Single Trip Insurance only
B. A replacement policy has been issued with Planet Earth for the new travel dates
C. The Medical Screening Department has been advised of the new dates (if applicable)
D. No incident has arisen that may give rise to a claim
E. No claim has been or will be submitted
3. Agent issue error
Provided that:
A. A replacement policy has been issued with Planet Earth
Cancellation is not allowed in any other circumstances.
Information boxes give a brief explanation about this insurance. For full details of cover you must read the Policy Wording.