Contact Us
Insurance Help and Sales Support
Use these contact details if you have a query about your insurance:

Planet Earth Travel Insurance
The Bramhall Centre
Bramhall
Cheshire

SK7 1AW

Email: info@planetearthinsurance.co.uk
Phone: 0161 439 0333
Fax: 0161 439 0444
-
Claims
MAKING A CLAIM ON YOUR RETURN HOME
First, check Your Certificate and the appropriate Section of Your policy to make sure that what You are claiming for is covered.

Claims forms can be obtained from www.eaclaims.co.uk
or
Phone the Claims Helpline: 01444 442277

Please give Your name and Certificate number, and brief details of Your claim.

All claims must be submitted within 28 days of Your return on a policy claim form, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant Section of Your policy for specific conditions and details of the supporting evidence that We require. Please remember that it is always advisable to retain copies of all documents when submitting Your claim form.

In order to handle claims quickly, We may use appointed claims handling agents.

Below is a list of all available Helplines
The following number is available for deaf, hard of hearing and speech impaired customers who have access to a text telephone: 01444 450389

Travel Helpline 0870 737 5777
-
Medical Screening Helpline 0870 737 5843
-
Medical Emergency & Repatriation 0870 737 5900
01444 442800
-
Medical Emergency (Spain and the Balearic Islands) 01444 442077
-
Travel Insurance Claims and Cancellation 01444 442277
-
Medical Referral Abroad (Non-emergency) 0870 737 5777
01444 442038
-
USA / Canada Medical Referral 1-800 852 7747
+44 1444 442800
-
Legal Advice & Legal Expenses Claims 0870 737 5777
01444 442038
-
Curtailment & Trip Interruption 0870 737 5900
01444 442800
-
Additional Accommodation & Travelling Costs 0870 737 5900
01444 442800
-

When calling from outside the UK first dial the UK Code +44 and ignore the initial zero in the telephone numbers above.
-
IT Support
Use these contact details if you have a technical problem with the web site:
support@ciscom.co.uk
Phone: 01323 418154

Technical support is provided by Ciscom Internet
FSA Logo
Planet Earth Travel Insurance Services Ltd Authorised and Regulated by the Financial Services Authority Registration Number 300716