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| Planet Earth Travel Insurance Services Ltd is a specialist company providing high quality low cost travel insurance online, anytime 24 hours a day. We are authorised and regulated by the Financial Services Authority (FSA) and our registered number is 300716. Our products are underwritten by one of Europe’s leading Insurance Companies and our experienced sales team are dedicated to providing you with a fast, friendly and efficient service. |
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| All our products are underwritten by Europ Assistance Insurance Limited. Formed in France nearly 40 years ago, Europ Assistance are the world’s leading supplier of medical assistance and related services. They cover in excess of 115m people worldwide and provide assistance through 33 operations centres. With agents in 208 countries and 401,000 approved service providers they are owned by Assicurazioni Generali S.p.A who have been accredited with a Standard & Poor’s rating of “AA”. An insurer rated “AA” has “Very Strong” financial security characteristics. |
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We aim to provide a “seamless” service and all claims are processed in compliance with FSA & the Association of British Insurers (ABI) guidelines. This ensures that valid claims are paid promptly and fairly.
All claims must be submitted within 28 days of your return home on a policy claim form accompanied by original invoices, receipts, reports etc. You can obtain a claim form by telephoning our Claims Helpline on 01444 442277 or alternatively you can download a form from www.eaclaims.co.uk |
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| Medical Screening Services |
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The medical screening service is designed to ensure that you have the ultimate protection. Our Medical Underwriting Division provides full medical screening facilities using customised software. The team includes specialist Medical Underwriters and administrators who also have immediate access to our Medical Division.
If you have a pre-existing medical condition, if there are any changes in your health or prescribed medication or there is the onset of new condition prior to travelling, you are required to phone the helpline on 0870 737 5843 to arrange cover for the condition(s). Failure to declare all pre-existing medical conditions that are relevant to the insurance may invalidate the policy. |
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| Emergency Medical Service |
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Our Medical Emergency Service is provided by Europ Assistance 24 hours a day, 365 days of the year. They will arrange ambulances (or other applicable service providers) to transport you to the nearest appropriate medical facility and if repatriation is later judged to be necessary, they will arrange transfers and flights (be that booking extra seats on a commercial flight, or arranging a chartered flight with full medical crew). In addition, they also:
• Guarantee expenses (for example directly to the hospital)
• Monitor progress (and if requested/ necessary report to family/ employer)
• Confirm with our doctors if repatriation is required
Each case is continuously monitored through regular follow up calls and request for information until the patient is released or repatriated – normally this would be followed by a final courtesy call to the patient to confirm that the service has been satisfactory and that the file may be closed. A team of experienced doctors and nurses are in charge of medical decisions and of the choice of appropriate action. They have an in-depth knowledge of the logistical and medical restraints involved in airborne transport of sick and badly injured patients. All of them work regularly in emergency departments, intensive care units or trauma centres to ensure they are fully up to date with the latest medical procedures and technology. They are on-call, ready and available to escort patients around the world. There is a nurse in the office at all times, and a doctor in the office 12 hours a day, and on call at all other times |
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